Technology is a critical tool allowing companies to be successful in today’s business environment. Utilizing technology strategically, in alignment with business objectives, can help your business advance, reach, and exceed its goals. Starting with each end user, Ferrum’s solution provides levels of support and strategic advancement for your company’s entire network and computers.
Ferrum's approach to PC care and management is simple: provide a complete solution for supporting and managing the overall health and performance of each desktop or laptop computer in your organization. Ferrum’s PC management plans ensure your computers are functioning correctly, protected from malicious attacks from viruses and spyware, and secure against new and current technology threats and disasters that are on the rise. Whether your computers are in your office, in the field or at remote locations, Ferrum makes sure your systems are up when you need them - 24 hours a day.
Whether you have one server or multiple, they are the backbone of an organization's network and are critical to supporting the users, data, security and a variety of mission critical applications. How much would it cost your company if you lost the ability to access your email? More and more businesses are counting on email as a primary means of communication. Can you afford to have the email server go down? Ferrum's focus on protection and vulernability management of servers yields three major areas of concern: backup solutions, virus protection, and firewall/security. A proven backup solution, solid virus protection and a firewall are the bare minimum of needs to ensure protection from disaster, hacking, and virus threats. Ferrum offers solutions and services that support servers via 24/7 remote monitoring and management combined with on-site support. We make sure you have access to your systems when you need them.
Organizations are more dependent than ever on the reliability, efficiency, and security of your network. Any moment of network downtime can mean lost revenues and possible disaster to your operations. Ferrum leverages our server management solution with comprehensive network management to help relieve your organization of the ongoing burden of trying to support your network and ensure that your network is running like it should be.
Most business owners would be appalled if they knew the risk they are taking by failing to properly backup their data. It is more important than ever to protect the data your business depends on with a solid backup strategy. A company's backup solution (including disaster recovery and business continuity planning) is arguably the most important part of a functioning computer network system. Ferrum concentrates on particular proven backup hardware and software solutions that are cost effective in the short-term and provide solid protection and piece-of-mind in the event of a disaster such as hardware failure, theft, fire, flood, etc. Our experience with a variety of backup technologies allows Ferrum to provide full backup and disaster recovery solutions at an affordable price. |
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Help from a live person is always available. Call our toll free number (1-866-573-DATA) and you'll be in touch with our dedicated tier 2 support teams whenever a computer related question comes up. Whether you have a "How do I...", are seeking desktop support or you have a server flashing a blue screen, you are just a call away from support.
Save time and trouble by using our secure "remote control" software to invite Ferrum to your office. Within seconds a Ferrum technician has the ability to take control of your desktop and either through an online chat or a phone call you can walk a technician through your problem or question while you watch them work. Over 93% of support issues are resolved by our call center using a “remote session”.
Should you need onsite assistance, we will dispatch a technician to your location.
We’re here 24/7 to make sure your business is functioning when you are.
We'll monitor the key services on your network to ensure their availability to your business. If something isn't working properly, we'll most likely know before you will. |
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Ferrum has partnered with the best products in the industry to offer each client their own customer web portal which provides both historical and daily, real-time view on all updates, service requests and asset information. This provides each client with a web based tool to both know what they have and how we should together manage those assets.
You'll have access to our online request management system, giving you complete visibility into the issues your employees are using Ferrum to solve.
Ferrum’s partnership with strategic vendors allows you to track your assets online so that you can ensure your business remains in compliance with licensing laws.
Have you ever had a problem but just didn't have the time to pick up the phone? Ferrum provides a knowledgebase system allowing you to ask us questions and have answers displayed real-time! From general questions about how to do something in Word, Excel, or maybe how to add a contact to your blackberry - ask our Knowledgebase system and get the answers you need fast!
Like most companies, you have a stack of training manuals in binders laying all over. You might have them in digital format but how do you organize them so staff can do a quick search and find what they're looking for? As a member of Ferrum, we'll digitize those documents and create a custom knowledgebase for your company. Since your staff already have a logon to our support portal, all they have to do is log in and type what they're looking for and we'll return an answer real-time - it's that easy! Have custom applications or maybe software manuals from your vendors - no problem! We'll put those in your knowledgebase too!
Would you drive your car without changing oil regularly or having scheduled maintenance performed? Why then would you operate your omputer systems without regular maintenance? Not performing regular and proactive maintenance of your PCs is a major cause of problems such as viruses, spyware, machines running slow and overall network downtime. We'll make sure your PCs systems have the correct maintenace done at the right times to make sure they stay healthy.
Problems with your Internet? Sitting in queue with a ISP can be very frustrating and time consuming. Regardless of your ISP vendor of choice, we'll fight the layers of customer support phone trees and bureaucracy on your behalf so you don't have to.
We'll assist you with communications with your hosting provider to make sure you get the services you need.
How often are your log files being reviewed by your current IT provider? If they're not doing it real time, you may be allowing milicious activity to continue until it's too late. Ferrum's Network Operations Center will proactively monitor your event logs to ensure that warnings and signs of trouble are handled prior to them affecting your network health. Through advanced monitoring tools Ferrum engineers are alerted to critical issues as they occur.
Depending on your business needs Ferrum will determine the correct log maintenance schedule for your server. This process of maintaining your log files reduces your storage needs, increases your server performance and reduces the risk of downtime.
Ferrum monitors your drive space to assist each client with capacity planning to optimize your storage constraints. Through the use of this web based central console Ferrum will notify you directly to either remove files or add additional storage prior to it adversely affecting your business.
You've invested in hosting MS Exchange in house and like most companies email is mission critical to your business. Ferrum will actively manage your email queues to ensure both inbound and outbound mail is flowing properly. At the same time Ferrum's Network Operations Center is monitoring your exchange services for responsiveness to ensure your mail is functioning. If you’re down, Ferrum’s automated monitoring will have you back up and running within minutes. In the event this fails, Ferrum has engineers on call to log in to your system and restore your mail.
Your knowledge and history are one of your biggest assets. Whether you currently have a backup solution in place or you chose to use our Backup & Disaster Recovery Plan, Ferrum will assess your backup needs and make recommendations on how to best protect your business. With a robust backup regimen in place Ferrum will monitor and maintain you backup on a daily basis. Ferrum will ensure that daily jobs are running and will monitor logs and investigate critical errors. In the event of data loss, Ferrum will be there to restore your data and will ensure business continuity. |
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Diligence reduces threats and keeps vital systems secure
Your network is exposed to new threats every day. Whether it's someone writing the next nasty virus, trying to hack into your network, or stealing your information while it's traveling to its destination, Ferrum has you covered. We'll monitor and manage all aspects of network security, antivirus software, firewall, and VPN, so you can feel assured about the safety of your information.
Adding or removing users from your network resources is a snap. Just call Ferrum and we'll take care of it for you.
Ferrum will work with you to determine the correct file structure for your organization. This will include helping you develop a file storage system and enabling end user access rights. Ferrum assists end users in administering this system and ensuring critical corporate data is protected.
Ferrum will work with you to ensure security best practices are in place and followed.
Ferrum monitors your virus definitions to ensure you receive daily updates. This prevents viruses from infiltrating and corrupting your network. |
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Ferrum's purchasing assistance ensures the quick and essential procurement of technology related products and services for your organization. Through the combine resources of an experienced business purchasing and acquisition team, Ferrum eliminates the guesswork in determining your specific purchasing needs and delivers the right products and services for the best prices when you need them most. Ferrum delivers best in class technology products and services to your business through strategic partnerships and collective purchasing power of our customers and passes those discounts to you.
Purchasing the right technology products can be a confusing ordeal. We'll manage the entire process for you, finding you the right products at the best prices. And when it's delivered, we'll do the installation.
Our client base creates increased buying power with our vendors, meaning we pass along discounts to you. From hardware to software, we'll help you stretch your dollars when it comes to purchasing technology.
Although we are a technology company, our business is really all about partnerships. Our foremost goal is to partner with our clients for our mutual success as companies. We realize, however, that we need to develop additional partnerships to make sure that we can provide our clients with the best products, services and solutions. Ferrum has been successful and selective in developing solid relationships with manufacturers and other technology providers. |
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Clients enrolled in the Chromo or Ferrum Service plan we will assign you a dedicated IT Manager. This is our way of saying that Ferrum will be in charge of managing and guiding your technology decisions. These individuals have an average of 10+ years of technology experience and have managed technology departments at an array of small to medium size businesses.
Just like having a full time employee, your Ferrum IT Manager will have scheduled calls with you to review the ongoing health of your network. You will have an opportunity to discuss strategic growth plans and additional ways that your business can leverage technology.
If you’re like most CEOs, Presidents, and other executives at small to medium size companies you hardly have time to scope a project, the time to project manage the implementation of a new upgrade, deployment of a new software application, or the implementation of a new backup system. With Ferrum IT Manager Services we will oversee and manage additional projects from requirements to completion.
Each year we'll work with you to forecast your hardware and software requirements and to establish a budget for new technology purchases and upgrades.
At Ferrum, we understand what rigorous efforts company managers have to go through when complying with HIPPA & SOX rules. Let your Ferrum IT Manager assist you during the audit process - we'll do all the leg work and compile a report you can give to your compliance officer. Take the guess work out of the review and audit process - we'll make sure you're adhering to best practices. |
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Your computers and networks need regular care to perform at their optimal level. Ferrum's Network Operations Center monitors mission critical aspects of computer and network health on a daily basis. Having this information allows us to proactively maintain your systems before trouble starts.
The creativity and persistence of malicious hackers requires that firewall management be an active process. Our engineers in the Network Operations Center realize this and take a proactive stance on learning how hackers try and gain access to networks. We'll keep an eye on your firewall, as well as the latest security trends, and make sure you stay current.
A VPN (Virtual Private Network) creates a secure "tunnel" by which you can access your network remotely. Ferrum's team of engineers can establish, manage, and support your firewall services for you.
Ferrum team of skilled engineers will ensure your router is configured properly to optimize network performance and ensure critical business systems run. Whether you have Cisco, WatchGuard, SonicWall, or any other vendor, our team of trained engineers will make sure you stay up and running.
Ferrum will work with you to review your organizations assets and develop a lifecycle plan for both software and hardware. Let us help you track when your warrantee are due to expire and make sure they're never expired. This process will ensure that each member of your team is working with the right technology which will increase workforce productivity. |
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Problems with your internet services? We'll fight the layers of customer support bureacracy on your behalf so you don't have to.
We'll assist you with communications with your hosting provider to make sure you get the services you need.
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“Ferrum’s team is part of my company’s family – they know what’s best for my business now and for the future. All I have to do is pick up the phone and I know they’re here to help me with whatever I need. Our systems used to go down constantly before Ferrum came in. Now, thanks to Ferrum, we receive a monthly report showing us we made the right investment – increased up time and no more days of staff sitting around drinking coffee because our systems were off-line. They usually know about a problem and have it fixed before we even notice a blip – who can argue with that!”
- E. Swanson, Manufacturing Company |
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