Managing and troubleshooting desktops, networks, servers, and IT security are rarely seen as core activities for most businesses. Some of the questions which come to your mind are: “Does hiring a full-time IT support specialist make sense? Can I pay a predictable monthly price rather than being at the mercy of IT support charges paid by the hour? How can I reduce downtime, poor performance, and IT security breaches without paying through the nose?

Relax! You are not alone.

Broadly speaking, we manage everything related to your desktops, networks, and servers. Ferrum specializes in SQL database monitoring, e-mail protection and management, network management, server maintenance, desktop support, performance monitoring, patching, anti-virus updates, software deployments, project management and much more. We have teams of certified engineers and technicians proactively delivering high levels of IT support from our Network Operations Center 24/ 7/ 365 so that your systems stay up and running.

What will your organization see when it partners with Ferrum?

Quick Response and a Preventative Approach

• Reduced IT downtime and security issues by over 70% via proactive management.
• A cut in the attend time to a problem to less than 5 minutes versus several hours via our remote management technology.
• Detailed reports and logs of intrusion attempt and the services Ferrum is providing your company. We use these logs to help maximize your efficiency and productivity by finding the best solutions to problems that plague your organization most. Additionally, your organization can view how much return on investment you are seeing from a partnership with Ferrum.

Access to Top Notch Expertise

• Your IT infrastructure is supported by a team of highly specialized and experienced engineers working from our Network Operations Center. You are relieved from being at the mercy of a technology “generalist.”
• One simple toll free number to call 24-hours a day for any IT problem or question your company has.

Access to Superior IT Management technology 24/ 7/ 365

• Supported through an IT management platform providing similar services enjoyed by companies such as Sony and LG.
• Utilizing an integrated set of tools to to proactively monitor, manage, and protect your network.

Lower, Comprehensive, and Predictable IT Costs

• A predictable monthly cost that can budgeted with no surprises.
• Eliminates the need to build in-house expertise on IT infrastructure and security technology.
• Provides economies of scale that let small and medium businesses get “Fortune 500 class” IT management and support at an affordable cost.

In Short, Ferrum is a proactive approach to managing your IT infrastructure which translates into lower costs, higher uptime, and less headaches. Change your IT support from routine maintenance to preventative maintenance!

Please see our Services Page to see more of the many ways Ferrum can work for your organization.