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Ferrum Technology Services blog

Ferrum Technology Services has been serving the Elgin area since 2007, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Why Overworking is a Serious Issue for Your Remote Workers

Why Overworking is a Serious Issue for Your Remote Workers

As so many businesses have had to close their doors recently, remote work has become a very popular option. Unfortunately, this sudden shift has not been without negative side-effects. One such byproduct of this shift has been a serious overworking problem. This is a big problem, and one that you need to address if it has presented itself in your operations.

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What Are Your Biggest Issues, IT Challenges and Priorities?

What Are Your Biggest Issues, IT Challenges and Priorities?

All a business’ technology is important to its operations, but based on its industry, certain priorities are bound to arise. A recent survey cast a light on some of these priorities, giving us a view of what small to medium-sized businesses are concerning themselves with. Let’s review some of the trends this survey revealed to see how well your priorities match up.

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Telework Is Turning Some Heads

Telework Is Turning Some Heads

With COVID-19 still in play, working remotely has become how many employees have continued to fulfill their work responsibilities. Now, as we settle into this new way of doing things, the question has arisen: after all this is over, will business operations return to the way they once were? Let’s discuss.

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What Makes VoIP So Different?

What Makes VoIP So Different?

The differences between VoIP and the traditional method behind telephone services are pronounced enough that comparing them isn’t so much a consideration of one team versus the other—VoIP is in another league, practically an entirely different sport. Let’s go over what makes VoIP (Voice over Internet Protocol) so different, and how this offers greater benefits to businesses.

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There’s a Right Way to Work Remotely, and a Not-So-Right Way

There’s a Right Way to Work Remotely, and a Not-So-Right Way

Under the current circumstances, remote work is being viewed as the safer option. This has led a lot of businesses to adopt these practices for the time being--you may have already done so. However, some employees have a better grasp of how to properly work from home than others. We’ve put together a few examples of how an employee may conduct themselves while working from home.

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Consider Shifting Your Budget Priorities

Consider Shifting Your Budget Priorities

Millions of businesses are being affected by the COVID-19 outbreak. As a result, it may not surprise you that you will have to adjust your budget to accommodate the massive amount of changes that we will see when the outbreak is handled and everyday life begins to normalize. Today, we thought we’d take you through some of the financial challenges your business is sure to have to deal with when the stay-at-home orders lift.

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Boosting the Productivity of Your Remote Workers

Boosting the Productivity of Your Remote Workers

Productivity is a significant challenge for businesses in the best of times, which means that the ongoing COVID-19 pandemic has only complicated things. Now, many businesses are attempting to preserve their productivity by transferring to remote operations. This strategy, if acted upon appropriately, can prove to be effective if the right approach is taken.

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Your Vendor’s Pain Doesn’t Need to Be Yours

Your Vendor’s Pain Doesn’t Need to Be Yours

The COVID-19 pandemic has caused a lot of businesses to rethink their spending strategies, and one side-effect from making cuts to your operational budget is having to deal with your vendor representatives more frequently. Today, we’ll talk about how a vendor management service can not only help you manage your supply chain, but also mitigate the headaches caused by aggressive vendor reps.  

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Managing Your Business and Remote Workforce During the COVID-19 Pandemic

Managing Your Business and Remote Workforce During the COVID-19 Pandemic

Companies around the world have or are finding the need to send their workers home to prevent the spread of the novel coronavirus. For many business owners, managing your staff remotely is a brand new paradigm. Here’s what you need to know.

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Break/Fix Breaks Budgets

Break/Fix Breaks Budgets

If you were asked to describe your average tech support experience, chances are that you remember a time when you had to either wait around for the technician to come around, dealing with downtime the entire time; or, worse yet, unplug your technology and schlep it across town to the break/fix store only to be told that it may be done in the next few days (code for over a week). Today, we’ll tell you how managed IT services can keep you from playing the waiting game. 

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Software Integration Enhances Business Efficiency

Software Integration Enhances Business Efficiency

The agility of a business to adjust to ebbs and flows in the market is extremely important. One way businesses are making this happen is by integrating their operational software with their management software. This tactic allows data to move faster, providing businesses with some very specific benefits. Let’s take a look at how integration works.

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Is It Time for a Technology Refresh?

Is It Time for a Technology Refresh?

Your business is always looking for ways to improve its operations. The more efficiently you do business, the more productive your company will be. To accelerate this growth many businesses look to information technology to build that added efficiency. Today, we will go over when you should consider upgrading your systems, and what benefits you can see from doing so. 

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What a Real IT Assessment Will Reveal

What a Real IT Assessment Will Reveal

While IT solutions are an increasingly important factor to any business’ success, it isn’t always an easy matter to determine which solutions will be the most beneficial. One of the most important steps to identifying them is to understand how your current solutions function, and how they can be put to better use or otherwise improved.

An IT assessment is one of the most effective ways to do so.

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What Are Managed Services, Anyways?

What Are Managed Services, Anyways?

We are classified as a managed service provider, which is only helpful if someone knows what managed services are. That’s why we’re taking a few minutes to review what it is that managed services are, and what a managed service provider does.

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Signs Your Business Is Ready for Customer Relationship Management

Signs Your Business Is Ready for Customer Relationship Management

Properly managing and maintaining a relationship with clients, customers, and contacts is a critical part of any business, especially if the business in question is actively working to grow. This is what makes a customer relationship management system, or CRM, so useful. Let’s review a few of the signs that your business needs a CRM to stay organized.

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Examining the Relationship Between Professional Services and IT

Examining the Relationship Between Professional Services and IT

Professional services have a reputation for being the important kind of work that has to be learned through experience. However, that reputation doesn’t usually cover these businesses using very much technology, because for a very long time, professional services didn’t.

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Monitoring Your Staff Has Benefits

Monitoring Your Staff Has Benefits

You always read about the multitude of ways you can improve your business, but next to zero of them talk about what amounts to the elephant in the room: your staff. The workforce is a massive expense for most businesses; and, if it isn’t, it’s likely because you do a lot of things yourself. So, knowing that it becomes important to understand the financials around the people you have working for you. Basically, each worker has a number, and if you are getting that number out of their efforts, interfering with their work dynamic (to try to get more out of them) may actually have the opposite effect. 

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Delivering Efficiency with Managed IT, Part I

Delivering Efficiency with Managed IT, Part I

Anyone that uses a computer knows just how frustrating it is when that computer doesn’t function as intended. For a business, it negatively affects profitability. If you don’t have the support structure in place to mitigate your technology problems, you could be spending a whole lot of money on nothing. In part one of our five-part series on managed IT services, we talk about how being proactive keeps your technology, and your business, working fluidly.

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Tip of the Week: Reduce Your Costs with Managed IT Services

Tip of the Week: Reduce Your Costs with Managed IT Services

Small business owners are always looking for a way to shave some of that overhead off of their budgets. While this is probably true for most business owners, the more capital a small business can save, the more it can do. Outsourcing its IT management is one way to either cut down the company’s technology maintenance costs--or, if your company doesn’t currently have a dedicated technician--can keep you from paying way too much to keep your business running smoothly. 

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Important Elements of Disaster Recovery

Important Elements of Disaster Recovery

Imagine having a data backup and disaster recovery solution, thinking you’re prepared to handle anything that comes your way. Then disaster strikes and recovery is impossible. If you had tested your solution beforehand, it may have been possible to prevent this misstep entirely. What kind of disasters need to be prepared for, and how can you make sure your testing takes them into account?

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