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Ferrum Technology Services blog

Ferrum Technology Services has been serving the Elgin area since 2007, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

How We Streamline IT Support for You

How We Streamline IT Support for You

As people have increasingly shifted to working remotely, the importance of accessible support for their devices has risen substantially. This has led many businesses to use managed IT service providers, or MSPs, like us to provide this kind of support. To do so, we’ve invested in a series of tools collectively called remote monitoring and management software (RMM). Let’s share some of the reasons that you want an IT support provider that uses RMM to their advantage.

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Keeping Thorough Records Can Help Your Business

Keeping Thorough Records Can Help Your Business

If your business uses as much technology as the average business, you will need to ensure that it is properly documented. Today, we’ll go through what a managed service provider includes in their documentation practices.

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What You Need to Know to Manage a Remote Workforce

What You Need to Know to Manage a Remote Workforce

There are many reasons that your team may want (or need) to work from home, and there are many reasons to allow them to do so. A 2019 survey by OwlLabs indicated that 71 percent of remote workers are happy with their job (as compared to 55 percent of on-site workers); remote workers responded that they are 13   percent more likely than onsite workers to stay in their current job for five more years than onsite workers will; and when respondents claimed to be working longer than 40 hours per week, onsite workers were doing so out of necessity, while remote workers did so out of desire and enjoyment.

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The Employee’s Guide to Working Remotely

The Employee’s Guide to Working Remotely

It’s not uncommon where a situation arises and you will find yourself working from home. To make this work, it is important that you keep a few additional issues in mind so that you can make the most of it. We have put together a few simple best practices that you should keep in mind as you operate remotely.

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Faxploit: Hundreds of Printers Putting Businesses at Risk of Malware

Faxploit: Hundreds of Printers Putting Businesses at Risk of Malware

Printers, along with every other piece of equipment that is on your network, require careful configuration and regular upkeep to ensure that they aren’t putting your data and users at risk. Security researchers recently discovered two massive vulnerabilities in HP Officejet All-in-One printers that make it incredibly easy for hackers to spread malware and gain access to a company’s network.

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It’s Now Legal for ISPs to Sell Your Online Browsing History

It’s Now Legal for ISPs to Sell Your Online Browsing History

Due to recent legislative activity, the rules and regulations that the Federal Communications Commission put in place to protect the personal data of Internet users have been struck down. This change now allows ISPs, or Internet Service Providers, to sell the browsing information of their customers to advertisers without consent--a move many consider to be a threat to net neutrality. This is what you need to know.

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NOTICE: Portal and Web Server Upgrade and Maintenance Window

NOTICE: Portal and Web Server Upgrade and Maintenance Window

Portal and Web Services Upgrade and Maintenance

To our valued Partners and Customers,

The servers our portals are hosted (ferrumit.com, chatassist.net, mysupport247.net) on has been scheduled for an upgrade and maintenance tonight.  Our engineering teams anticipate the down time to be 30 minutes or less, however, please allot for up to 2 hours just in case.

Maintenance Window: February 15th from 11:00 PM - 3:00 AM Eastern Daylight Time

If you encounter any problems logging tickets via our portal after the maintenance period, please contact our Help Desk team at toll-free 1-866-573-3282.

This Cyber Crime Landed a Former IT Administrator 2 Years in Jail

This Cyber Crime Landed a Former IT Administrator 2 Years in Jail

Managing permissions for their network is something that many organizations may only consider when it’s too late to do anything about it. This can provide outsiders with access to sensitive information that shouldn’t be seen by anyone but your employees. To learn a few lessons about user permissions, let’s look at the misfortune of PA Online, a Pennsylvania-based Internet service provider.

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Ferrum Technology Services Partners With itopia to Deliver Cloud Workspaces

Ferrum Technology Services Partners With itopia to Deliver Cloud Workspaces

New Partnership Empowers Elgin-based Ferrum Technology Services to Provide Clients with Cloud Workspaces 

Elgin, Illinois – Wednesday, November 30th, 2016 –

Ferrum Technology Services a managed service provider specializing in helping organizations make the most of their technology investment while improving productivity and reducing costs, today announced a new partnership with itopia to offer award-winning Cloud WorkSpaces. This partnership positions Ferrum Technology Services to better serve a variety of US-based small and medium-sized businesses.

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Tip of the Week: 4 Tips to Writing Effective Emails

b2ap3_thumbnail_gmail_simplicity_400.jpgWe’ve all been in a situation where we’re watching our inbox waiting for someone to send an email back. However, you might be limiting your own success by making your emails be too long, too wordy, or even too brief. According to a study by Boomerang, there are several ways to make your emails more viewer-friendly, and it all starts by analyzing what you’re currently doing with your outbound communications.

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Europe’s Great Debate: The Right to Be Forgotten

b2ap3_thumbnail_do_you_have_the_right_to_be_forgotten_400.jpgOne of the hot topics in recent news is a concept in European courts about the "right to be forgotten." The ruling, passed in May 2014, suggests that search engines must consider requests for removal of content that is, according to ZDNet, "inadequate, irrelevant, or no longer relevant." In some circles, this ruling is seen as controversial.

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3 Simple Solutions to Free Yourself from IT Issues

b2ap3_thumbnail_usa_it_400.jpgWe're just about to roll into a weekend, which to a lot of employees (and hopefully some business owners) means a little bit of relaxation and freedom from the day-to-day grind of business - not that it's all THAT bad, but it's nice to step away for a while, right?

We know what it's like running a business. Sometimes you simply can't unplug, step away, and be free. There's just too much to worry about, and not enough time in the day. Business owners often sacrifice that little bit of freedom the weekend brings (when you should be spending time with family, recharging your batteries, and preparing for yet another Monday). We have a few ways to help you free up more time.

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The Fascinating Art of Server Migration

b2ap3_thumbnail_server_migration_data_migration_400.jpgOnce in a while, a server must play its part in the ultimate task - moving all of its data to another server. This includes moving all of the files and applications on one server to another unit in a process called server migration.

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Do Pets at Work Improve Productivity?

b2ap3_thumbnail_kitties_and_puppies_at_work_400.jpgDo you have pets at home? You might find it painful to leave them behind when you head to the office. You might find yourself wishing that you could bring them to your workplace with you. Well, why not? We're hearing about more companies that have implemented a pet policy that lets them bring their furry friends to the office with them.

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It Finally Happened, Mobile Technology is Winning

b2ap3_thumbnail_mobile_device_400.jpgFor years, we have been watching the growing trend of mobile computing. All of us knew that one day mobile technology would overtake PC desktops, and 2014 looks to be the year when the scales finally and decisively tip in favor of mobile tech.

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Alert: Cryptolocker Threat Returns with a Vengeance!

b2ap3_thumbnail_warning_malware_400.jpgTwo weeks ago, the National Communications Administration managed to weaken a set of malware designed to steal banking and personal credentials from unsuspecting users. They warned the world that GameOver Zeus and Cryptolocker ransomware would be back with a vengeance, and that immediate action could prevent a whole lot of pain later.

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What is the Future for Net Neutrality?

b2ap3_thumbnail_net_neutrality_no_monopoly_400.jpgThe issue of net neutrality is a hot topic in the United States, but not many people actually know what it is and how it affects their day-to-day routine. This is certainly an important topic that shouldn't be ignored, as it might very well affect all end users.

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Eugene Goostman Program Supposedly Passes Turing Test

b2ap3_thumbnail_will_there_be_ai_400.jpgArtificial intelligence might not be a thing yet, but according to the results of a recent Turing test, it might very well be on its way toward becoming reality. A Russian team has put together a computer program named Eugene Goostman that may (or may not) be the first program to pass a Turing test.

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Managed IT Services: The Perfect Gift for Business Dad!

b2ap3_thumbnail_happy_fathers_day_400.jpgDo you know what to get Dad this Father's Day to show him that you appreciate all that he's done for you? If he's a business owner, we have the perfect gift for him!

That's right - Ferrum Technology Services' managed IT services! We don't mean buy them outright for him, but by suggesting our services to him, you can give him the greatest gift of all: peace of mind and a whole lot more cash in his pocket. Here are four good reasons to outsource Dad's IT services.

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Never Lift a Style Guide Again With Microsoft Word’s Built-In Citation Machine

b2ap3_thumbnail_Microsoft-Word-Logo.jpgDespite what many people think, Microsoft Word is far from a normal word processor. Microsoft has thrown all sorts of nifty new toys in there for its consumers to enjoy, such as a built-in citation machine for all of your research needs. When writing a white paper, you want to use specific examples and you want to give others credit when it is due. That's the only professional way to do it.

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