Without a reliable way to stay in touch during office hours, your business can suffer from miscommunications and other, worse consequences. With so many communication solutions available to the average business, how can you help your business be as productive as possible? It all starts by making sure that your employees stay connected.
A Social Intranet
An intranet can be used to stay connected to your staff and all of its resources. It works like a portal where any assets used by your company can be easily located. Imagine having one infrastructure dedicated to keeping your employees connected to each other, as well as where they can access important software, online resources, links, documents, and much more. You can even include a phone number or a link to your managed service provider’s help desk, making it easier than ever to take advantage of technology help and assistance when in a pinch.
If you have ever sent an email with the hopes of getting an immediate response, you’ll know the frustration that comes from waiting hours and hours just to get a response that has come far too late to do anything about. Instant messaging is a valuable tool that can help to alleviate this issue considerably. It’s perfect for the moments where an immediate response is needed. Many instant messaging applications also allow you to create group chats or private rooms where you can collaborate on projects.
Internal Blogs and Documentation
Your employees should want to do a better job than what they are currently doing, and in order to guide them toward this lofty goal, you should make internal blogs and other documentation available that they can consult for any information about a specific task. In fact, blogs and documentation can significantly cut down on any time spent training employees. After all, the best way to help someone do their job is to help them help themselves.
Just like with internal blogs and documentation, you can foster a conversation about ways to improve workflows or brainstorm new ideas through the less formal medium of discussion boards or open forums. Discussion boards are generally implemented with the idea of creating consumable and accessible content for your employees.
A Ticketing System (or Help Desk)
Chances are that your employees might be somewhat technologically savvy, but they are certainly no IT technicians. This can lead to wasted time and energy. It’s more efficient to simply reach out to someone who specializes in this craft. A ticketing system or an outsourced help desk from Ferrum Technology Services can help your employees contact someone who can help them with their technology issues. We can provide specialized maintenance as per your service level agreement so that you can avoid costly downtime.
Ferrum Technology Services wants to help your business stay connected to all of its crucial elements. To learn more, reach out to us at 847-697-3282.