Ferrum Technology Services Blog

Ferrum Technology Services Field Services Technician Chris Palakie achieved Digium SwitchVox dSSE (Digium SwitchVox Support Engineer) Certification today!  We are so excited to add to our team of certified engineers!

Ferrum Technology Services Senior Technical Account Manager Shaun Lang achieved Digium SwitchVox dSSE (Digium SwitchVox Support Engineer) Certification today!  We are so excited to add to our team of certified engineers!

Ferrum Technology Services Senior Technical Account Manager Shaun Lang achieved Digium SwitchVox dCSE (Certified Systems Engineer) Certification today!  We are so excited to add to our team of certified engineers!

Ferrum Technology Services Field Services Technician Chris Palakie achieved Digium SwitchVox dCSE (Certified Systems Engineer) Certification today!  We are so excited to add to our team of certified engineers!

Digium Switchvox is an awesome telephone system with tons of features. But what if you don’t want to own and maintain your own hardware? Or what if you have a lot of remote employees? Enter Digium Switchvox Cloud.

There are lots of reasons to love Digium Switchvox. 

Like a lot of people doing business these days, I’m not chained to a desk all day long. I’m a pretty mobile guy. Sure, some days I find myself staring at a monitor all day long. But most days I’m out and about giving demos, performing installations, kissing babies.

Recently I was asked by a new Switchvox customer if they could set up their phone to have it ring in different ways depending on the type of call.  “It’s something our old system did” they said.

Digium’s Switchvox platform offers many options to access voicemail: one-touch access from a desk phone, remote access from any phone, Web access to your Switchvox Mailbox, or email access from your favorite email client or smartphone. Listen from anywhere, and mark messages read or unread as appropriate. And of course when you buy a Switchvox solution you get all of the above for one low price.

As the developers at Digium continue to build new features into Switchvox, every so often the need to open additional ports on your firewall arises. This is an updated list of those ports and applies to 5.x.x versions of Switchvox. For more information on managing Switchvox on your network, please click here.

Summer is here and it's getting hot outside!  Why not get an awesome incentive if you're looking for a new PBX?  Digium has a promotion for you that's just as hot!  Get an additional 15% off when you replace a Cisco IP Phone System!

We are frequently asked “How do I set up a phone using Switchvox that does not have a voicemail box?” This is a really easy process if you know where to go. So, I figured I'd help everyone out and show you a trick or two.

Need click to dial from a web browser? You may remember that you can use Digium’s Firedialer for Firefox which dials any phone number displayed in a web page, dial recently called numbers, as well as highlight phone numbers on a web page you’re navigating. A tool I’ve used since its inception. Which is mostly why I’ve been a faithful Firefox user for so long. A lot of us use this every single day - we like our toys :)

One of the most important things in the business world today is data. Whether it’s customer data, sales data, employee data, whatever is important to you. A loss of critical data due to a failure in equipment can be crippling to any business. The data on your phone system is equally important. You can protect yourself with warranties in case of hardware failure. But what do you do to protect yourself against data loss, should the worst happen?

A Digium Switchvox “cold spare” is an appliance that is identical (or nearly identical) to your primary Switchvox appliance. In the event your primary appliance is unavailable for any reason, the cold spare is right there on-site to replace the primary appliance and minimize any downtime.