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Ferrum Technology Services blog

Ferrum Technology Services has been serving the Elgin area since 2007, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Social Media Scams and Everything You Should Know

Social Media Scams and Everything You Should Know

Social media has overtaken both the professional and personal aspects of online communication and connection, and while it might provide a considerable boon for both, it increases the odds of being contacted by scams and other malicious attempts. The best way to make sure you don’t fall prey to a scam is to remain vigilant. Today we’ll discuss the various scams that are created for use with social media.

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How to Successfully Manage Your Reputation

How to Successfully Manage Your Reputation

In the business world, it’s easy to step on someone’s toes without realizing it until it’s too late. Nowhere is this more true than with anyone you provide goods or services. Managing your online reputation is especially important, as anyone could get on their social media accounts and slander your organization or write up a bad review of their experiences. We’ll show you how to mitigate the damage done.

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Tip of the Week: How to Block Annoyances from Facebook

Tip of the Week: How to Block Annoyances from Facebook

Facebook is a great tool to connect with people in both your personal and professional life, but having a business page on Facebook can attract a lot of attention--and it’s not necessarily wanted in certain cases. For example, what if someone started slinging expletives at your page without your consent? This doesn’t just hurt your feelings; it makes you look bad. This week’s tip is dedicated to blocking unwanted content on your Facebook page.

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Social Media Pros and Cons

Social Media Pros and Cons

As a technology, social media has been a revelation for individuals and businesses, alike. From a technology management perspective, it also has produced a lot of wasted man-hours over that time. Today, we will look at the pros and cons of social media for the small and medium-sized business, and how to get so the use of it is a net-positive position for your company.

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A Look at Facebook’s Ongoing Data Troubles

A Look at Facebook’s Ongoing Data Troubles

Facebook has had a lot of pressure on it over the past few years. After taking the company public in 2012, the world’s most popular social network went on to make several high-profile acquisitions (Oculus, Instagram, etc.) to solidify their position in the market. As a result the company has a lot of responsibility to protect the immense amount of data that it takes in. This has opened up the tech giant to be heavily maligned in the media over the past year.

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Technology Basics: Social Media

Technology Basics: Social Media

Social media is a big part of just about anyone’s online presence nowadays, whether it’s a personal profile or a business page filled with contact information. While the various uses for social media will differ depending on who’s actually using it, it’s not stretching the imagination to think of social media as an extension of either oneself or one’s business. With this, however, comes a need to understand the security ramifications of its reckless use, as well as how it can influence your organization’s reputation.

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The CLOUD Act Explained

The CLOUD Act Explained

Another eleventh-hour spending bill passed through the U.S. Congress and was signed into law on March 23, 2018. This time, however, there was a certain earmark that may work to erode individual privacy protection around the globe. The new law, called the Clarifying Lawful Overseas Use of Data (or CLOUD) Act, amends the Stored Communications Act of 1986 and gives unelected American officials extensive powers over global digital privacy rights.

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Social Media is Spurring Business Growth

Social Media is Spurring Business Growth

Social media has an interesting place in the business world, sitting somewhere between incredibly helpful and downright dangerous for your organization. It’s important that you consider how your business is affected by social media so that you can both leverage it to your advantage and minimize the risks associated with it.

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It’s 2017 and Automation is the Name of the Game

It’s 2017 and Automation is the Name of the Game

How can you use automation technology to leverage profitability and efficiency for your business? Whereas in the past, automating your company’s day-to-day processes seemed out of reach for SMBs, today’s automation technologies are easily accessible. To help you get started with automating crucial aspects of your business, we recommend looking into these three technologies.

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Is Social Media a Problem in Your Office?

Is Social Media a Problem in Your Office?

Social media is so popular that it feels like almost everybody uses it. If you’ve ever thought this, then a new study by communications agency We Are Flint confirms this suspicion. While there are several benefits to having more people connected via social media, the popularity of the technology can make it challenging to keep your employees on task.


In the study, it was found that a whopping 84 percent of adults use social media, and two-thirds of these users take advantage of social media on a daily basis. Other statistics from the study are equally eye-opening:

  • YouTube is the most commonly used social media site at 85 percent, while Facebook trails it at 78 percent.
  • As for daily uses, people use Facebook (59 percent), WhatsApp (28 percent), and YouTube (27 percent) most commonly.
  • Young people (18-29 years old) still use mostly Facebook and YouTube at 92 percent and 96 percent accordingly.

Anybody familiar with the social media phenomenon shouldn’t be surprised by these figures. Although, what’s alarming are the results of a survey by People Per Hour where it was found just how much time people spend using social media--while at work!

  • Five percent of men and 11 percent of women spend over 45 minutes of every hour using social media sites while in the workplace.
  • 54 percent of workers post Facebook updates from the office.
  • Meanwhile, only five percent of workers have ever received warnings regarding their use of social media at work.

Is this employee abuse of social media a problem in your office? You may not think it is, but these statistics say otherwise. At the very least, this should be an issue that you’re aware of. Also, if you have good reason to suspect that it’s a problem, then you should address it with your staff so they know your feelings about social media.

As far as how much time is too much time for an employee to spend on social media while at work, that is a figure for you to set as the business owner. It’s important to keep in mind that some positions may require the use of social media, like when it comes to marketing. Also, some workers may be skilled at managing their social media use in such a way that it doesn’t interfere with their work (and it may even enhance their productivity), while social media may be problematic in the hands of other employees that lack self-control.

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Why You Need to Be Cautious About How Your Company Approaches Social Media

Why You Need to Be Cautious About How Your Company Approaches Social Media

Social Media allows businesses to share their brand with the outside world in entirely new ways. While the benefit of social media is that everyone and their mother is on it, the problem with social media is that everyone and their mother is on it. People put all sorts of information on their accounts, which translates into a major security risk in the form of targeted phishing attacks.

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The Internet Has a Field Day When AOL’s CEO Gets Hacked

The Internet Has a Field Day When AOL’s CEO Gets Hacked

If you’re the CEO of a mass media organization, you should know intimately well how brutal a hacking attack could be for your reputation. This happened to Tim Armstrong, the CEO of AOL. His Twitter account was posting 20 spam-filled tweets every second. As you can imagine, this is a problem for any business that wants to take itself seriously.

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Tip of the Week: Prevent These 5 Popular Mobile Apps From Draining Your Data Plan

Tip of the Week: Prevent These 5 Popular Mobile Apps From Draining Your Data Plan

More often than not, when you’re using your smartphone for streaming media, you want to use your Wi-Fi rather than your mobile data connection. This helps to keep what are known as data hogs (applications that use a significant portion of your monthly allotted data) from breaking your budget and causing overage charges. Here’s how you can limit the damage done to your data consumption by your favorite smartphone apps.

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Could You Go 99 Days Without Social Media?

b2ap3_thumbnail_lifi_400.jpgEmployees who are addicted to social media is a problem for modern businesses. Despite the professional networking benefits of social media, it can be a major distraction and time-waster. Before you lock down all social media websites on your network, you should first try to understand why humans have such a hard time leaving social media alone.

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3 Favorite Technologies Politicians Use to Connect With Voters

b2ap3_thumbnail_campaign_it_400.jpgTechnology is everywhere. Coincidentally, that is exactly where every political candidate wants to be. With the 24/7 news cycle and social media leading the charge, technology has become one of the most important aspects of election season. The lead-up to any election is a tense time for the candidates, and for their supporters. With public arguments being had about different philosophies, ideologies, and platforms, it’s important to understand how today’s candidates handle technology while on the campaign trail.

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Tip of the Week: Find Success By Building a Professional Network On Facebook

b2ap3_thumbnail_facebook_networking_for_your_business_400.jpgIt’s a known fact that social media is a great asset for the modern business owner to leverage, but you wouldn’t believe how often it’s misconstrued as a waste of time. In fact, social media outlets like Facebook, Twitter, LinkedIn, and even YouTube, are so commonplace nowadays in the business world that your organization could fall behind others that properly utilize them. Facebook, in particular, is a powerful tool that can be used for online networking purposes.

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The Reality of Social Media: #ConsumerEngagement

b2ap3_thumbnail_social_media_engagement_400.jpgRegardless of how much interaction you get on your company’s social media pages, you want more. You want to be like one of those big corporations that get a ton of hits and likes. But did you know that not even major corporations get a lot of views?

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How One Business Owner is Fighting Yelp in the Most Unconventional Way Possible

b2ap3_thumbnail_are_review_sites_good_400.jpgOne California restaurant owner has recently taken on an interesting marketing strategy that goes against all conventional wisdom. Co-owner David Cerretini of the Italian restaurant Botto Bistro tells his strategy to USA Today, "I want to be the worst restaurant in the San Francisco area!" Strangely enough, his approach seems to be working.

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Restaurant Experiences Major Losses Due to Foodies Instagramming Every Dish

b2ap3_thumbnail_smartphones_hurting_some_restaurants_400.jpgThe point of all these cool smartphones is to make life easier, improve productivity, and communication, but how sure are you that these devices are making things better? One restaurant did a study where they looked at their business both before and after the smartphone revolution. Their findings may make you lose your appetite for mobile technology.

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Grow Your Business With LinkedIn

b2ap3_thumbnail_linkedin_good_for_networking_400.jpgLinkedIn is not only useful for the unemployed, but is also a great tool for business owners to connect with one-another. In general, social media can be a wonderful tool to grow your business. But Facebook might be a bit too social for some to take seriously, and Twitter is really only great for short announcements due to their tweet character limit. LinkedIn remains as one of the more purely work-related social media outlets. By utilizing LinkedIn as a business tool, you can jumpstart the way your company communicates both internally and externally.

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