Ferrum Technology Services Blog
Ferrum Technology Services has been serving the Elgin area since 2007, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.
Though your phone system and its corresponding infrastructure are borderline necessary for your organization, some providers don’t make it easy for businesses to customize their communications to their specific needs. Have you had enough of your in-house telephone network? If so, you’re not alone; many businesses all over the world are switching to the more dynamic and flexible Voice over Internet Protocol solution for their communication needs.
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Ferrum Technology Services Field Services Technician Chris Palakie achieved Digium SwitchVox dSSE (Digium SwitchVox Support Engineer) Certification today! We are so excited to add to our team of certified engineers!
Ferrum Technology Services Senior Technical Account Manager Shaun Lang achieved Digium SwitchVox dSSE (Digium SwitchVox Support Engineer) Certification today! We are so excited to add to our team of certified engineers!
Ferrum Technology Services Senior Technical Account Manager Shaun Lang achieved Digium SwitchVox dCSE (Certified Systems Engineer) Certification today! We are so excited to add to our team of certified engineers!
Ferrum Technology Services Field Services Technician Chris Palakie achieved Digium SwitchVox dCSE (Certified Systems Engineer) Certification today! We are so excited to add to our team of certified engineers!
For a business to prosper, there has to be more than a casual consideration of the expense report. Most businesses do their budget yearly, but some smaller organizations have gone to a three-month (or quarterly) budget to improve their ability to be more agile with their capital. There are times, however, where no matter what you seem to do, expenses outfox profits and your company has to take a hard look at what they are going to do to right the ship.
We get a large numebr of requests to have a user's extension forwarded to their cellular phone or other external number.
What’s the protocol for when your staff gets a phone call from a client or potential customer? If you don’t have a phone-answering procedure in place, then you’re winging it and you’ll end up scribbling notes and fumbling through a Rolodex to answer a customer's question. VoIP offers your business a better way to process company calls.
The phrase "SIP Trunking" or "SIP Trunks", is increasingly common in the world of telecom. However if you are reading this, you are probably not in the telecom business but would like to know more.
Like a lot of people doing business these days, I’m not chained to a desk all day long. I’m a pretty mobile guy. Sure, some days I find myself staring at a monitor all day long. But most days I’m out and about giving demos, performing installations, kissing babies.
Recently I was asked by a new Switchvox customer if they could set up their phone to have it ring in different ways depending on the type of call. “It’s something our old system did” they said.
Digium’s Switchvox platform offers many options to access voicemail: one-touch access from a desk phone, remote access from any phone, Web access to your Switchvox Mailbox, or email access from your favorite email client or smartphone. Listen from anywhere, and mark messages read or unread as appropriate. And of course when you buy a Switchvox solution you get all of the above for one low price.
As the developers at Digium continue to build new features into Switchvox, every so often the need to open additional ports on your firewall arises. This is an updated list of those ports and applies to 5.x.x versions of Switchvox. For more information on managing Switchvox on your network, please click here.
Summer is here and it's getting hot outside! Why not get an awesome incentive if you're looking for a new PBX? Digium has a promotion for you that's just as hot! Get an additional 15% off when you replace a Cisco IP Phone System!
We are frequently asked “How do I set up a phone using Switchvox that does not have a voicemail box?” This is a really easy process if you know where to go. So, I figured I'd help everyone out and show you a trick or two.
A Digium Switchvox “cold spare” is an appliance that is identical (or nearly identical) to your primary Switchvox appliance. In the event your primary appliance is unavailable for any reason, the cold spare is right there on-site to replace the primary appliance and minimize any downtime.
VoIP stands for Voice over Internet Protocol. Essentially what it does is convert audio phone signals that are normally broadcast in analog format to digital data, which can then be sent over the Internet. I know - that was greek right? Let me try to explain.
Almost 20 years ago, a class of fifth grade students from Helena, Montana produced a PSA video about the future-changing possibilities of the Internet. When this PSA was shot in 1995, only 0.4% of the world's current population (16 million people) used the Internet. Now, almost 39% of the world is online, making this video scary accurate!
Traditional phone lines, also known as the Public Switched Telephone Network (PSTN), are being made obsolete thanks to new technology that's more affordable and convenient like Voice over Internet Protocol (VoIP). At the PSTN peak, almost every home was connected by it. This figure will be cut by 75% in the U.S. come 2015. Don't let your business get stuck with obsolete technology!
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