Ferrum Technology Services Blog

Ever since the telephone made its debut in the office environment, businesses have utilized it to at least some extent. Nowadays, VoIP, or Voice over Internet Protocol, has taken the capabilities of the telephone to the next level by offering businesses even more dynamic and flexible options for communication.

Did you happen to miss World Backup Day last week? If so, it’s not the end of the world; March 31st might only come along once a year, but every day can be considered World Backup Day if it means you are focusing on data continuity.

Whether a person works in a factory or in an office environment, people have assumed that machines will eventually come for their jobs. This idea has bred a fear that machines will eventually become smart enough to do what they want to do rather than what we want them to do. This is mostly false, so we want to dispel these fears and explore how automation and other technologies can make your job easier and more efficient.

It doesn’t take a genius to understand the importance of IT maintenance and management, but it’s often easier said than done to make sure it happens properly. A new survey from Gartner suggests that this might get even more challenging, as IT employees are increasingly more likely to leave their place of work than other, non-IT employees.

Everyone loves a gadget. The office space has been home to some of the coolest tech, and today there are literally millions of devices that people can use in their workspace. Today, we thought we’d introduce you to three separate gadgets that may be useful in your office. 

The cloud has given businesses loads of modern ways to approach operations and management, but it has also given cybercriminals access to even more tools to leverage against their victims. Here are some ways cybercriminals are using the cloud, as well as how you can protect against these threats.

Let’s face it… “government” and “innovation” aren’t usually associated with one another. Despite the finances that these organizations have, these funds are generally spoken for (on top of not always being used as efficiently as they could be). However, some government operations have started embracing cloud services, which has led to benefits for their entire communities.

There are a lot of businesses that depend on their Customer Relationship Management (CRM) platform. It’s not just used to manage their customer relationships, it also helps with production, invoicing, operations, human resources, and more. Today, we’ll take a look at the CRM and see how strategic use of this platform can help build your business. 

Any devout user of Android devices knows that Google Chrome is probably going to be the default browser on their devices, but what if you wanted to, for whatever reason, use a different one? There is a way to change the browser used on your Android device, and it all starts with knowing which browsers are available for use.

Change is something that is surprisingly controversial in the office environment, especially when you’re referring to technology or business practices. Management might think that one thing is great, but the rest of the staff might not have the same opinion, leading to friction between them. Where does resistance to change come from, and how can you overcome it?

Today, collaboration software’s use is widespread, no doubt as a result of the COVID-19 pandemic forcing the hands of businesses everywhere to implement them while operations were still remote. However, now that many workers are returning to the office environment, businesses are finding that these collaboration platforms still offer immense value. What features can you look for and expect from your collaboration platforms?

While we might like to think that all computer problems are an easy fix, there is only so much you can do in certain circumstances. That being said, having a couple of computer maintenance “hacks” under your belt can make things loads easier for you when you do have to get your computer repaired. Here are some tips to consider before it’s time to get your computer repaired.

While browsing our website, chances are you will come across the term “managed service provider” or “MSP” more times than you can count, and that’s typically how we would describe our business model. However, we realize that this term might not necessarily mean much to you—at least, not without some context. Today, we want to clarify what MSPs do and how we can revolutionize the way you conduct business.

To an extent, we all know how important security is, but unless you are making it an integral part of your operations, chances are you are not doing enough to keep it secure from threats. Your network security might be one of the most critical parts of securing your organization’s future, and not for the reasons you might expect.

How often do you look at your email solution and think, “Wow, managing this thing takes up so much of our time. What would it be like to take that time and apply it elsewhere?” Today, businesses have all kinds of options for managing their email communications, one of which is email hosting provided through a managed service provider.

Automation is a great tool for businesses of all types, even smaller organizations that might have limited access to tools and resources. Through the use of time-saving automation solutions, even a small business can empower employees to save time and focus on other aspects of their duties by automating specific tasks and processes. Here are five ways small businesses can use automation to make operations just a little easier.

When it comes to cybersecurity, businesses have a lot to worry about, with the costs associated with protecting a network (or responding to failed attempts to protect your network) dominating these costs. While it is incredibly important to protect your business in any way possible, it is often not enough, and even the most careful companies fall victim to attacks.

With today’s ever-expanding remote workforce, there is all the more reason to implement technology solutions that empower your organization to increase its range of options for working outside of the office. We’ve put together three of the key technology solutions we think your organization could benefit from to improve its remote capabilities and take business on the road.

When a workforce can sustain high levels of productivity, the business they work for tends to grow fairly rapidly. Unfortunately, there are hundreds of reasons why your staff's productivity wanes; and, yes, some of them are your fault. One element that you may not have put too much stock into is the fact that people tend to be more productive when they are comfortable.

With so many employees working outside the confines of the office environment, communication solutions are more important now than they have ever been. While you might be used to your traditional telephone infrastructure, we’re sorry to say that it’s simply not going to cut it any longer. We recommend you make the shift to VoIP, or Voice over IP, as soon as possible.